Our commitments

Our commitments as a Tourism Office classed in category 2

Since August 26, 2024, the tourist office of Pays de Montbéliard is classed in category 2.

It belongs to the ADN Tourisme network Offices de tourisme de France and to MASCOT - Mission d'Accompagnement, de Soutien et de Conseil aux Offices de Tourisme de Bourgogne Franche-Comté.

The Tourism Office undertakes to:

  • Provide you with an easily accessible reception and information area;
  • Facilitate your efforts;
  • Offer you chairs to sit down;
  • Provide you with free information on the local tourist offerings;
  • Offer you free wifi access;
  • Post and communicate our opening times in at least two foreign languages;
  • Be open on at least 240 days a year, Saturday and Sunday included, in the tourist season or during events;
  • Reply to your letters all year round;
  • Provide a permanent reception service staffed by staff who speak at least two foreign languages;
  • Provide tourist maps and guides on paper;
  • provide you with access to its trilingual website;
  • Disseminate tourist information, in paper form, translated into at least two foreign languages relating to:
    • All classified tourist accommodation with at least the name of the establishment, the postal address, the email address, the address of the website, the telephone number, the classification level;
    • Monuments and cultural, natural and recreational tourist sites, which may include normal rates, opening periods and hours for the public, the website, telephone number and postal contact information;
    • Events and entertainment;
    • Emergency phone numbers.
  • Update its tourist information annually;
  • Post emergency phone numbers outside;
  • Present all qualified offer of its intervention area for all clienteles.
  • Address your complaints and measure your satisfaction;
  • Comply with a quality approach;
  • Provide you with the assistance of a holiday advisor;
  • Guarantee the reliability and timeliness of information on the local tourist offerings.

Quality and satisfaction approach

To better welcome you and ensure optimal service quality, the Office de Tourisme du Pays de Montbéliard is committed to a quality approach. Within this framework, we are currently working on obtaining the Destination d’Excellence label, a national recognition that highlights destinations offering high-quality reception, attentive services, and a commitment to responsible and sustainable tourism.

We invite you to share any feedback aimed at improving our welcome and the services of the destination. For this, we provide: