Our commitments

Our commitments as a Tourism Office classed in category 2

Since 3 may 2019, the tourist office of Pays de Montbéliard is classed in category 2.

It belongs to the network Offices de tourisme de France and to MASCOT - Mission d'Accompagnement, de Soutien et de Conseil aux Offices de Tourisme de Bourgogne Franche-Comté.

The Tourism Office undertakes to:

  • Provide you with an easily accessible reception and information area;
  • Facilitate your efforts;
  • Offer you chairs to sit down;
  • Provide you with free information on the local tourist offerings;
  • Offer you free wifi access;
  • Post and communicate our opening times in at least two foreign languages;
  • Be open on at least 240 days a year, Saturday and Sunday included, in the tourist season or during events;
  • Reply to your letters all year round;
  • Provide a permanent reception service staffed by staff who speak at least two foreign languages;
  • Provide tourist maps and guides on paper;
  • provide you with access to its trilingual website;
  • Disseminate tourist information, in paper form, translated into at least two foreign languages relating to:
    • All classified tourist accommodation with at least the name of the establishment, the postal address, the email address, the address of the website, the telephone number, the classification level;
    • Monuments and cultural, natural and recreational tourist sites, which may include normal rates, opening periods and hours for the public, the website, telephone number and postal contact information;
    • Events and entertainment;
    • Emergency phone numbers.
  • Update its tourist information annually;
  • Post emergency phone numbers outside;
  • Present all qualified offer of its intervention area for all clienteles.
  • Address your complaints and measure your satisfaction;
  • Comply with a quality approach;
  • Provide you with the assistance of a holiday advisor;
  • Guarantee the reliability and timeliness of information on the local tourist offerings.

Quality and satisfaction approach

In order to better welcome you and to insure a quality service, the tourist office of Pays de Montbéliard is engaged in a quality approach. We invite you to share all your comments in order to improve our host and services of destination. In that aim, we put at your disposal: